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practical tips for your holiday

Here you will find everything you need to know about the Hotel Solaria in Ischgl, from terms & conditions and insurance to rooms and holiday vouchers in the form of our Solaria Coins.

Don't hesitate to contact us if you have any other questions!

Tip:
Solaria Coins
the perfect present!

treat someone to a stay at the hotel solaria

Looking for the perfect present for a friend or family member? How about a voucher for a stay at the Hotel Solaria in the form of our unique Solaria Coins? These voucher coins can be used not only for overnight stays but also in the restaurant, at the hotel bar, in our traditional clothing shop and at the day spa. Simply order online today and treat someone to a memorable present!

Information from A to Z

Services

Adapters
International plug adapters and a selection of chargers for different devices can be borrowed or purchased from reception.

Additional blanket
Please speak to a member of our cleaning staff if you require an additional blanket.

Aqua Solaria sauna area
See page 13 for details on our saunas and their therapeutic benefits.

Bank & cash machines
Sparkasse Imst, Dorfstraße 32
Cash machine next to Intersport

Bathrobe, slippers
In your room you will find a bathrobe and slippers (size L). Please contact reception if you need a different size.

Bathroom accessories
We will be happy to provide stools for children and bathroom scales upon request.

Bed linen – towels
For environmental reasons we change bed linen and towels at regular intervals and, of course, after guests have checked out. If you wish to receive fresh linen every day we will be happy to provide this service. Please hang your towels up on the rails provided if you wish to use them again and place your towels on the floor if you would like them to be changed.

Breakfast in bed
We will be happy to serve you breakfast in your room. Please speak to a member of staff in our restaurant.

Cancellation conditions

  • Up to 2 months before arrival: no charge.
  • Between 2 months and 1 month before arrival: 40% of the holiday price booked.
  • Between 1 month and 1 week before arrival: 70% of the holiday price booked.
  • Less than one week before arrival: :95% of the holiday price booked.

Something can always go wrong at the last minute. That is why we recommend that guests booking a stay at the Hotel Solaria take out holiday cancellation insurance.

Check in – check out – late check out – early check out
You are welcome to use your room from 14:00 on the day of arrival. On the day of departure we kindly ask you to check out by 11:00. If a room is not needed for guests arriving the same day, we are happy to offer a late check out service for a one-off fee of €50. We also have changing cubicles with showers and small safes where you can store your valuables. These are located one floor below our gym. For guests checking out early we offer packed lunches. Please speak to a member of staff at reception.

Clothing & presents
Visit Juler's Trochta Loda for traditional Tyrolean clothing, nearby the hotel.

Cosmetics products
We have received the Austrian Environmental Award for our commitment to sustainability and protecting the environment. That is why you will not find any individually wrapped cosmetic products in your room. Please speak to a member of staff if you need items such as shower caps, nail files, cotton buds, cotton wool pads, etc.

Day spa
We will be happy to put together an offer for a day in our spa & sauna area.

Dogs

Dogs are allowed on request: Gladly you are able to bring your dog into our Solaria. Please do inform this upon your reservation. To the additional cleaning we charge € 20, - per day without food charge. Please do not forget the appropriate food, we provide this only on request. (Basket and blanket, if desired.) We ask for your understanding that dogs do not have access to the restaurant, spa and other public areas.

Electric car charging stations
The Hotel Solaria has two eletric car charging stations. Please contact us for more information.

Entertainment
We will be happy to accompany you skiing, snowboarding and winter hiking in order to show you the very best of our region.

Environment
The Hotel Solaria Ischgl has received the Austrian Environmental Award for Tourist Accommodation in recognition of our commitment to sustainability and protecting the environment. Details about the award can be found in a folder in the lobby. Please help us protect the beautiful region we are proud to call home.

Express check out
Please speak to a member of staff about our express check out option.

Flowers
We will be happy to organise flowers upon request. Please order them one day in advance at reception.

Food
Vegan, vegetarian and regional all form part of our philosophy here at the Hotel Solaria. We will be happy to take into consideration any allergies, dietary requirements and preferences you may have.

Games
Board games and playing cards can be borrowed from the hotel bar.

General terms & conditions
Stays at the Hotel Solaria are subject to the Austrian General Terms and Conditions for Hotels.

Green mouse
What's that? It is a single device combining all accessories for your mobile phone, charging cable, adapter, USB cable, power banks, etc. Please speak to a member of staff at reception.

Gym
Our gym is equipped with the latest Technogym machines. It features five cardio machines and five strength machines.

Internet station
There is a computer with a printer available for guests in the lobby.

Ironing service
We will be happy to iron your clothes for you. Alterntively, we can provide an iron and ironing board for you if you wish to iron your clothes yourself.

Laundry service
In your cupboard you will find a laundry bag. Please give this to a member of our cleaning staff or hand it in at reception. We will wash your laundry and return it to you. For details on prices please see the list in your room. We kindly ask you to hand in the laundry service order sheet together with your laundry bag.

Library
There is a selection of fiction and non-fiction books available in a range of languages in the lobby of our hotel. We will be happy to show you quiet spots in the hotel suitable for reading.

Lost and found
Lost something in the hotel? No problem! Visit reception to see if the item has been handed in.

 

Minibar
In your room you will find a price list for items in the minibar.

Newspapers – magazines
You will find a selection of the latest newspapers and magazines in front of our restaurant. There are also magazines available in the chill-out room. We will be happy to arrange for a specific magazine to be purchased for you. Please speak to a member of staff.

Packed lunches
Packed lunches can be ordered from reception.

Parking spaces – underground parking
Our hotel has 20 outdoor parking spaces behin the hotel, 10 covered parking spaces and 33 underground parking spaces (80 metres away). The covered parking spaces at the hotel are reserved for guests who plan to arrive in the evening. Thank you for your understanding.

Pharmacy & doctor
Dr Walser, Silvrettaplatz 1, (0)5200

Pillows
Please choose from the pillows available. Speak to a member of staff at reception for advice.

Postcards and stamps
Postcards and stamps are available from reception. We will be happy to post your cards for you.

Printing – scanning – photocopying
Guests are welcome to print, scan and photocopy their documents at reception.

Room service - room service menu
On the room service menu (page 15) you will find a selection of drinks and food as well as breakfast options.

Rucksack - umbrella
Rucksacks for skiing and umbrellas for rainy days are available in your room to borrow. They can also be purchased from reception.

Safe – valuables
Valuables can be stored in your room safe or handed in to a member of staff at reception.

Sewing service
We will be happy to make small repairs to your clothes. For larger repairs we can call on the services of our seamstress. (24h)

Shoe-cleaning service
Shoe-cleaning machines are available near the reception desk. We will also be happy to clean your shoes for you. Please speak to a member of staff at reception.

Shuttle service and limousine service
We will be happy to reserve a limousine for you or a taxi to take you to local attractions, train stations and airports.

Ski passes
Ski passes are available from reception. If you wish to purchase your ski pass from the ski pass office, please pick up a guest card from reception and take it with you to the ski pass office.

Skiing, snowboarding & winter sports
Intersport Bründl, just 50 metres from the Hotel Solaria, is the ideal partner for purchasing and hiring winter sports equipment. Skis and snowboards can be handed in for a service until 19:00 and will be ready for you the next morning. At the hotel we also have a small workshop in the garage for guests who prefer to service their winter sports equipment themselves.

Smoking
Smoking is not allowed in the hotel and on the balconies. Next to each exit there is an ashtray. There is also a heated smoking area in front of the hotel next to the bar.

Spa
In your room folder you will find our latest spa brochure with details on the treatments available.

Toiletries
Toothbrushes, toothpaste, shaving equipment, etc. are available from reception.

TV
Your TV is connected to the internet. As well as offering a wide range of channels it also offers guests all the most important information about the Hotel Solaria.

 

Wake-up service
Our reception team will be happy to wake you up at a certain time. You can also programme your room telephone to wake you up by picking up the receiver, dialling *930 and then entering the time at which you wish to be woken.

Wifi/Wlan
When you check in your will receive a code for our wireless internet. This code is sufficient for three devices. If our internet connection is too slow for you then you have the option of buying a high-speed connection from reception. The internet works everywhere in the hotel except in the restaurant, sauna area and ski cellar. Please contact us if you have any technical questions.

  • massage relax
    spa & beauty

    what can you look forward to?

    Soothing warmth spreading slowly from head to toe. Absolute peace and quiet far from the madding crowd. And a selection of beauty treatments that will leave you feeling rejuvenated and energised.

    As well as classic massages we also offer a range of treatments originating in the Far East. These Ayurveda massages are specifically aimed at harmonising mind, body and soul to maximise the relaxation effect.

    Spa

    Lie back, relax and feel the energy return to your body after a long day out exploring the mountains around Ischgl. Our spa is the perfect place to soothe tired muscles and reinvigorate mind, body and soul.

    more
spa & beauty

what can you look forward to?

Soothing warmth spreading slowly from head to toe. Absolute peace and quiet far from the madding crowd. And a selection of beauty treatments that will leave you feeling rejuvenated and energised.

As well as classic massages we also offer a range of treatments originating in the Far East. These Ayurveda massages are specifically aimed at harmonising mind, body and soul to maximise the relaxation effect.

Spa

Lie back, relax and feel the energy return to your body after a long day out exploring the mountains around Ischgl. Our spa is the perfect place to soothe tired muscles and reinvigorate mind, body and soul.

more
your holiday's coming
we look forward to welcoming you!

Do you have any questions about your stay at the Hotel Solaria in Ischgl?

Get in touch to receive a non-binding offer or book online straight away – the Kathrein and all the team here at the Hotel Solaria will be happy to help.